Refund policy
PUPLOZ Return & Refund Policy
We want you and your pet to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days after your item has been delivered.
30-Day Returns
To be eligible for a return, you must request the return within 30 days of delivery. Items should be returned in their original condition, with all included parts and accessories whenever reasonably possible.
Before returning any item, please contact us at puplozmkt@gmail.com. Do not send a product back without contacting us first. Once your return request is reviewed, we will provide the appropriate return instructions.
Return Shipping
Customers are responsible for arranging and paying for return shipping for standard returns, including returns due to a change of mind or personal preference.
Original shipping charges, if any, are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at puplozmkt@gmail.com with your order information and photos or videos showing the issue.
We will review the situation and, when the claim is approved, provide an appropriate solution such as a replacement or refund at no additional cost to you. Please do not return a damaged, defective, or incorrect item unless we instruct you to do so.
Refunds
Once we receive and inspect an eligible returned item, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.
Please note that your bank or card issuer may require additional time to process and post the refund to your account.
Order Cancellations
Orders may be canceled within 1 hour of purchase as long as the order has not already been processed. Once an order has been processed, it can no longer be canceled and our standard return procedure will apply after delivery.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, or other applicable reasons. If an item is non-returnable, this will be clearly indicated where applicable before purchase.
Contact Us
If you have questions about a return, refund, or cancellation, contact us at:
PUPLOZ
Email: puplozmkt@gmail.com